On 1st July 1995, the UK Government brought in new regulations to protect financial consumers against unfair terms and conditions. From that date onwards, people have had more of a legal standing to challenge their mortgage provider if they think they were given unsuitable advice or mis-sold a financial product.
If you’ve taken out a mortgage after the 1st July 1995, then you could be owed compensation if the mortgage was mis-sold to you.
This guide looks at what the regulations are, what to do if you think your mortgage provider has broken them and how to claim compensation.
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The regulations that came in were the Unfair Terms in Consumer Contract Regulations or UTTR for short. These first came into force in 1995 but were then amended in 1999.
In short, these regulations are all about making sure contract terms are clear and fair. If the standard terms in the contract are deemed to be unfair, the consumer isn’t bound to them.
Mortgage providers must provide fair and clear contracts, and they can’t enforce any terms that are deemed to be unfair. If they do, that could be grounds for you as a consumer to claim compensation for any unclear or unsuitable information you were given and the negative effect that has had on your finances.
In the finance world, companies have a requirement to act in ‘good faith’. This means that they have to deal fairly and openly with customers. A contract term that breaches this and creates an imbalance in the rights and obligations you and the provider have can’t be fair.
This means a mortgage contract term can be unfair for many different reasons, including if:
In reality, this could look like a whole host of different things. Even something as trivial as terms and conditions being printed too small for anyone to read is an error that could be deemed as unfair and make the contract unenforceable.
The only way to check if your contract terms are potentially unfair would be to get out your mortgage paperwork and do some reading yourself or have a legal professional check for you. A list of common unfair reasons can be found in the online version of the UTCCR.
Ultimately, only a court of law can decide whether contract terms are fair. But if you think you’ve signed a contract where the terms were unfair, tell the Financial Conduct Authority about it.
They will investigate for you and take action if they deem it necessary. They can also help you claim any compensation you are owed from your mortgage lender or advisor.
The rules around unfair contracts are pretty complex. Even if your complaint doesn’t quite tick the strict boxes for being unfair, it still might’ve been mis-sold to you.
Mortgage mis-selling is tipped to possibly be the next big financial scandal. Mis-selling is a broad term that covers everything from negligent advice to malicious dodgy dealings. If it turns out you’ve been mis-sold your mortgage, you could be entitled to compensation.
If you think you’ve been mis-sold to or given unfair advice, make a complaint. After collecting all the paperwork you have and finding any evidence that confirms your suspicions, it’s time to write to the company you think were at fault - usually your advisor, lender or broker.
Send them a letter of complaint with your details, the details of your mortgage and why you suspect you’ve been mis-sold to. If you don’t hear back within 8 weeks or you’re not happy with the response you get, you can then escalate it to the Financial Ombudsman Service. They will then investigate and can ask the company to pay you compensation if necessary.
Here at Money Savings Advice, we have partnered with some of the UK’s leading Financial Claims management companies. They have already helped thousands of people claim compensation for mis-sold financial products and they can do the same for you.
Choosing an independent claims management company means they won’t proceed with a claim unless they are sure it is in your best interests. They are also regulated by the FCA, which gives you an additional layer of protection.
If you would like to speak to one of these claim management companies who can help you make a compensation claim, then click on the below and answer the very simple questions.
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You do not need to use the services of Consumer Credit Justice, or any other claims management company, to make a claim. You are free to choose an independent solicitor of your choice.